Do you need help?


In our FAQ you will find everything you need to help yourself. Try it out!


In the support area you can describe your problem so that our friendly staff can help you.

Our Blog

You can find exciting and educational articles about our company in our blog area.

Live Chat

During our business hours, our employees are also available to you in the live chat.

New Blog Articles

Free Apps

Your life will be much easier Download our IOS and/or Android native app to connect to your HelpDesk 3, absolutely free. Our apps communicate through your server, privacy is important to...

Live Chat 3 is integrated

The fastest way to help your customers It's beautiful, simple and it works! Live Chat 3 will get you closer to your website visitors and eliminates customers being stranded on your website. Start...

Welcome to HelpDesk 3

You made the right decision We know how support should work. Creating support software for the past 8 Years and provide professional support with it we know exactly how a support platform should be....

New FAQ entrys

HelpDesk 3

How to open a Support Request?

Thank you for opening a support ticket with us. Please read this carefully before you open a support ticket: Have you set a short and meaningful title? Did you check the...

HelpDesk 3

Can everyone see my ticket?

This decision is up to you, on the right-hand side in the settings you can set whether your ticket is public or private.If you have to share sensitive data with us, it is...

HelpDesk 3

Maybe there is already a solution to your problem?

It is best to have a look at our FAQ or use the search. Often there is already a solution to your problem. That saves you waiting time. If there is no solution to your problem or...

Our Clients Love Us

You need more information? Check what other persons are saying about our product. They are very happy with their purchase.

Great support with good patience and good system software...

"Great software with a lot of features. The support is awesome and will take into consideration your suggestions to get their products better; I have made some in the past years and have seen them implemented. Good Job and Keep it up!"

"Good support. Responsive. A good system that works. Very impressed with all the features. Design is really nice. Admin is awesome to work in. Thank you"

I found this product very easy to install and to customize. Also it's full of features which other products in helpdesk don't support at all. I recommend this for any small/medium companies, also to manage work (it is so versatile which can be a valid and cheaper substitute of Jira).

"My first feel when look Helpdesk was amazing, I, m Blesta user and change to Help Desk now. Simply, it,s the better and cheap , billing, cms and support system, with ton of options and usefull api. App for mobile , send text mensages, incredibel, without words. Now I will implanted in my Hosting company. Really amazing, I,m frozen when look it, ITS PERFECT, simply it."

Jakweb has an AWESOME product here for anyone operating a support system for their clients. YES, you need some tech knowledge to customize it. BUT, it works really well, bugs are acknowledged and resolved as quickly as possible. This beats using those monthly cloud solutions big time... Congratulations JAKWEB & Thank you for a fantastic product.

Taste the sweetness of our Software.

Cloud Desk 3

Fully SaaS

Run your own HelpDesk hosted server. Modern, fast and optimised for all devices. The only thing you have to do is Marketing.

Cloud Chat 3

Fully SaaS

Run your own live chat hosted server. Modern, fast and optimised for all devices. The only thing you have to do is Marketing.

HelpDesk 3

The complete Support Solution

The one and complete support solution for your business. Live chat, email to ticket, client management, billing and much more.